Frequently Asked Questions

Filter FAQ’s by clicking on a topic below:

Edit my name

1. After you are logged in to OBITUARe.com go to your name in the top navigation bar and click the drop down arrow.

2. Click on “Edit User Profile.”

3. After you are in the “Edit Profile” tab edit your first name and last name.

4. After you make your changes click “Save.”

Change my email address

1. After you are logged in to OBITUARe.com go to your name in the top navigation bar and click the drop down arrow.

2. Click on “Edit User Profile.”

3. After you are in the “Edit Profile” tab, edit your email address by entering a new email in the “Email address” field and then re-enter the same email address in the “Confirm Email” field.

4. After you make your changes click “Save.”

Change my password

1. After you are logged in to OBITUARe.com go to your name in the top navigation bar and click the drop down arrow.

2. Click on “Edit User Profile.”

3. Once you are in the “Profile” tab, edit your password by entering your “Old Password,” and “New Password,” then “Confirm Password.”

4. After you enter your changes click “Change Password.”

Reset my password

1. Navigate to the top right of the home page and click “Log In.”

Log In

2. Click the option to reset your password.

3. Enter your email address that you originally used to sign up then click “Email Link.”

Email Link

Stop my obituary service

1. After you are logged in to OBITUARe.com, go to your name in the top navigation bar and click the drop down arrow.

user dashboard

2. Click on “User Dashboard.”

3. From the Obituaries tab of the User Dashboard click on the “X” icon.

4. A dialog box will appear. Click ‘Yes’ to cancel your obituary.

are you sure

5. A confirmation will pop up. Click Okay.

6. Your Dashboard will show that your Service and Payment have been cancelled. You can always click ‘Restart Service’ in your dashboard if you wish to continue your obituary at any point.

Restart Service

Re-start my obituary service

1. After you are logged in to OBITUARe.com, go to your name in the top navigation bar and click the drop down arrow.

user dashboard1

2. Click on “User Dashboard.”

3. Click ‘Restart Service’ to reactivate your obituary.

What is an active obituary?

An active obituary is searchable and viewable on OBITUARe.com by all users.  Once an obituary expires it will remain searchable in an inactive mode.  An expired obituary can be upgraded by the obituary owner.

Note: If an obituary has been marked as “private” then the active obituary will require a password.

Related Topic: How To > Upgrade an obituary

What is an expired obituary?

An expired obituary is searchable and presented to viewers in an inactive mode.  While in inactive mode the featured image and obituary will be viewable.  An expired obituary can be upgraded by its owner in order to reactivate it.

Related Topic: How To > Upgrade an obituary

Online guest book

An online guest book is a standard feature included with all obituaries.  A guest book provides a place for users who view an obituary to share memories, write condolences and upload images of loved ones.

Users have the ability to reply to comments written by other users.

Approve/Reject Comments: An obituary owner must approve or reject a comment before it is posted and visible to the public on the obituary page.

Related Topic: How To > Approve/Reject/Delete a comment

Approve/Reject comments

An obituary owner must approve or reject a comment before it is posted and visible to the public on the obituary page.

Related Topic: How To > Approve/Reject/Delete a comment

Public obituary profile

All obituaries are public by default.  Public obituaries are searchable and viewable by all users on OBITUARe.com.

Private obituary profile

Private obituaries are a feature included with Premium services.  Obituaries can be password protected by the obituary owner.

For users to access a private obituary they will need to have the exact URL (example: https://www.obituare.com/david-calvillo-ramos-obituary) of the obituary and the password.

Related Topic: How To > Set an obituary as private

Home page posting

Home page posting is a feature included with all plans.  When an obituary is posted on the home page of OBITUARe.com, it is immediately visible to thousands of visitors in your community and world-wide.

Related Topic: How To > Publish an obituary on the home page of Obituare.com

Future publish obituary

An obituary owner has the ability to select a future date to publish an obituary when they choose any plan. Once the obituary owner completes an obituary on OBITUARe.com they have two options: Submit or Save.

Submit: The obituary will automatically be published once it is approved.  However, the obituary owner has the ability to override this by selecting a future date in the Additional Features Section.  This field allows a future date to be set so that an obituary will automatically be published on the specified date.

Save: Edits can be made indefinitely.

Related Topic: How To > How to Publish an Obituary on a Future Date

Obituary assistance

Obituary assistance allows a user to auto-generate an obituary by entering basic information into pre-defined fields.  This message can be modified by the obituary owner once it is generated.

Related Topic: How To > Auto-generate an obituary

Printing an obituary

Printing an online obituary is a standard feature included with all obituary services.  With the click of a button, viewers can download a pre-formated PDF document.  This PDF can be printed and kept as a tangible memory of a loved one.

Related Topic: How To > Print an online obituary

Donation integration

The donation integration feature is a feature included with all obituary services.  This feature allows an obituary owner to link any donation website to an obituary page.  When users visit the obituary they can click on a donation link that will redirect them away from OBITUARe.com to the donation website.

Note: Obituare.com does not manage donations.  The donation website must be created on a third party site and linked to OBITUARe.com.

Related Topic: How To > Set up a donation link

How to create an obituary

1. From the home page click on any button that says “Create Obituary.”  From any other page you can always scroll to the top navigation links and click the blue “Create Obituary” button.

2. From the Create Obituary page complete all required fields marked with an asterisk (*) in section 1.

3. Continue on to Sections 2-4. You will be asked for your Payment Details during Step 4.

How to edit an obituary

1. After you are logged in to OBITUARe.com, go to your name in the top navigation bar and click the drop down arrow.

2. Click on “User Dashboard.”

3. From the Obituaries tab of the User Dashboard click on the pencil icon.

4a. If you have never before submitted your obituary you will see the option to “Save” or “Submit.” Click “Save” if you want to continue editing and come back later.  Click “Submit” if you are ready for your obituary to be reviewed and published on OBITUARe.com.

4b. If you have previously submitted the obituary click the “Save” button to save your changes.  They will be reflected immediately.

Save

How to upgrade an obituary

The obituary owner has the capability to upgrade an obituary.

  1. After you are logged in to OBITUARe.com go to your name in the top navigation bar and click the drop down arrow.

2. Click on “User Dashboard.”

3. From the Obituaries tab of the User Dashboard click on the Upgrade icon.

4. Select a plan by clicking the green select button.

5. Complete all the required payment details then click “Pay.”

How to print an online obituary

1. Navigate to the obituary you wish to print.

2. From the obituary page navigate to the bottom toolbar and click “Print.”

3. A PDF file will automatically download to your computer.  Check your downloads folder if the file does not automatically display.

How to use obituary assistance

To auto-generate an obituary you must start an obituary, or have an account and be logged in.

1. User must have created an obituary, clicked the “Create Obituary” button, and selected either the Basic or Premium plan.

Related Topic: How To > Create an obituary

2. Once you start an obituary you will be directed to the Edit Obituary page.  In the Edit Obituary page, click the “Need help writing this obituary?” button.

          3. Fill in all the required fields.

5. Click “Done.”

          4. After you click “Done” be sure to proof-read the obituary message and enter information for the placeholder text such as “middle name.”

Note: The more information you enter into the fields the more complete your auto-generated obituary will be.

Note: When you enter a value for any text in green that value will automatically populate the corresponding field.

How to publish an obituary on a future date

To publish an obituary on a future date you must purchase a plan.

1. User must start an obituary and complete Steps 1-4 of Creating an Obituary.

Related Topic: How To > Create an obituary

2. Once you start an obituary you will be directed to the Edit Obituary page.  From the Edit Obituary page navigate to Additional Features.

3. Enter a future date by clicking inside the field “Select a day in the future to post this obituary,” and using the calendar.

Note: If the field is left blank after the obituary is submitted the obituary will automatically publish once it is approved.  You will no longer be able to choose a future date.

4. Click the “Save” button at the top of the web page.

Save

How to publish an obituary on the home page of OBITUARe.com

To publish an obituary on the home page you must purchase a plan.

1. User must start an obituary.

Related Topic: How To > Create an obituary

2. Once you start an obituary you will be directed to the Edit Obituary page.  From the Edit Obituary page navigate to Additional Features.

3. Enter a date you wish to publish the obituary on the home page by clicking inside the field “Home Page Feature Date” and using the calendar.

Note: If the field is left blank after the obituary is submitted the obituary will automatically post to the home page of Obituare.com once it is approved.  You will no longer be able to choose a date.

4. Click the “Save” button at the top of the web page.

How to set an obituary as private

To set an obituary as private you must purchase a Premium plan.

1. User must start an obituary and complete Steps 1-4.

Related Topic: How To > Create an obituary

2. Once you start an obituary you will be directed to the Edit Obituary page.  From the Edit Obituary page navigate to Premium Features.

3. Select the “Would you like to make this obituary private?” check box, then enter a password of your choice in the field below.

Private obit

Note: This password can be reset at any time by the obituary owner.  Any user who attempts to view the private obituary will be prompted for the password.

4. Click the “Save” button at the top of the web page.

How to set up a donation link

To set up a donation link you must purchase a plan.

1. User must start an obituary by selecting either the Free, 1 Year, 3 Year, or Unlimited plan and clicking the “Start Obituary” button.

Related Topic: How To > Create an obituary

2. Once you start an obituary you will be directed to the Edit Obituary page.  From the Edit Obituary page navigate to Premium Features.

3. Enter the URL of the website you would like people to donate to.

Note: you can enter the URL as http://website.com or website.com

Donation Link

4. Click the “Save” button at the top of the window.

How to share an obituary via social media

To share an obituary on social media, navigate to the obituary page.

1. Scroll down and click the “Share” button.

How to share to social media_1

2. View the list of social media channels by scrolling over them.  In this example we clicked the Facebook icon.

How to share to social media_2

3. Once you are signed into Facebook click the button “Post to Facebook.”

How to share to social media_3

4. Visit your Facebook page to view the obituary.

Approve/Reject/Delete a comment

1. After you are logged in to Obituare.com go to your name in the top navigation bar and click the drop down arrow.

2. Click on “User Dashboard.”

3. From the Obituaries tab of the User Dashboard click on the Notifications icon.

4. From the “Obituary Comments” section you can choose to approve, reject, or delete a comment.

Access your dashboard

1. After you are logged in to Obituare.com go to your name in the top navigation bar and click the drop down arrow.

2. Click on “User Dashboard.”

Are there additional costs?

If you only want your online obituary to be active for 14 days then your plan is free!  The Basic Plan is $49/Year and $5/Month, while the Premium Plan is $79/Year and $9/Month.

Refunds

Once the 14 day trial ends your credit card will automatically be charged on the start of the 15th day for the price of the service you selected.  To prevent this you must stop your service by following these two simple steps.

It is our policy not to offer refunds on the Basic and Premium plans once the service has started.  However, we generally make exceptions for services that are cancelled after a couple days of the 14 day trial.

If you are unsure whether you want to make the financial commitment we welcome you to take advantage of the 14 day free trial and decide during this period.

Is support included?

Yes, support is included.  No matter what plan you have, we are just a few clicks away.  Email us anytime at support@obituare.com  or send us an inquiry via our contact form.

When will my obituary be available to view?

After you submit your obituary it will be placed into our approval queue.  Our team will review the details you provided then publish it.  This process usually takes ~24 hours. Once it is published you will receive a confirmation email with a link to your online obituary.

Will my obituary at Obituare.com be posted in the newspaper?

No.  Obituare.com was created to replace the traditional method of posting obituaries in the newspaper.  After you create an obituary you can easily share it via email, Facebook, Twitter and many more.

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